Enterprise · Industrial · Custom Deployment

Commercial Use

Reiva is a floor. For personal use that means one thing. For commercial use it means something bigger — a governance and intelligence layer you build your operation on top of, configured to your specifications, not ours. You set the boundaries. Your workers work within them. You never have to call the vendor to make a change.

Licensing inquiry → License terms

The Layer

Your workers may never see it.

Reiva can sit above your servers, your endpoints, your whole operation — and the people working inside it don't have to know it's there. Or they can. That's your call, not ours.

System control

Lock down what matters to you

Per role. Per department. Right down to the individual employee. If a worker on your system shouldn't be able to rearrange icons, change their background, download software, or visit an unjustifiable website — they can't. None of that changes. The operating environment stays exactly as you define it.

Authorization

If you didn't authorize it, it doesn't happen

The same authorization model that governs personal use governs commercial deployment. The difference is you're the one drawing the lines — not the employee, not the vendor. If you don't authorize an employee to complete an action, they can't complete it. Full stop.

Deployment

Rename it. Recolor it. Make it yours.

Deploy it as Reiva or rename it per department, per role, per operation. Most systems already have a version of this — a locked-down endpoint, a monitoring layer, a compliance tool. This replaces all three and adds intelligence on top of them.

Visibility

Invisible layer or active interface

Run it entirely in the background — employees experience only a locked, clean workspace. Or surface it as an active tool they interact with. Or both, for different roles. The visibility level is a configuration choice, not an architectural constraint.

Real-Time Example

The call center.

Your employee is on a call. The customer says something — a complaint, an objection, a negotiation move. In the background, the system has already transcribed it and surfaced the top responses: ranked by success rate, color-coded by what you've approved.

The employee sees the options. They pick the one they like. Or they go off-script — within whatever range you've authorized. The system doesn't force anything. It informs. Your employee makes the call.

Success rates come from your data. Your calls. Your outcomes. Not a generic model's assumptions about what works in debt collection, or support, or sales. Yours. The system learns from what actually worked in your operation and surfaces it in real time.

What the employee sees

84% success

"I understand — let me pull up your account and we can look at your options together."

61% success

"That's a valid concern. Here's what we can do right now to address it."

43% success

"I hear you. Can I put you on a brief hold while I check that?"

Responses, color coding, success thresholds, and how many options appear are all employer-configured. Employees see exactly what you want them to see.

Use cases

Call centers
Debt collection
Customer support
Sales floors
Compliance-heavy operations
Onboarding and training

Also applies to

Industrial automation
Robotics governance
Server-level oversight
Multi-site deployments

Employer controls

Number of response options
Success rate thresholds
Color-coded approval tiers
Approved phrasing library
Escalation triggers
Data retention scope

Identity Configuration

Your agent. Your voice. Your rules.

Customer-facing robots and AI agents don't come with a personality. They come with a floor. You build the identity on top of it.

Say you're deploying a customer-facing agent — a voice robot for collections, a chat assistant for support, an onboarding guide for new accounts. That agent needs an identity: how it speaks, how it handles pushback, what it will and won't say, when it escalates, how patient it is.

You define all of it. The tone, the vocabulary, the escalation threshold, the hard limits. The agent behaves, acts, and talks to your specification — not a default someone else decided was good enough.

And if you want it to sound like your brand — formal, warm, direct, technical — it sounds like your brand. Across every interaction. Not because it's scripted, but because the identity layer holds.

The same applies to physical robots. The governance layer that defines what a machine is authorized to do also defines how it represents itself when it interacts with people. Authorization and identity are configured in the same place, by the same team, with the same rollback capability.

Example · Agent identity profile

Name Ava · Customer Support

Tone Warm, direct, professional

Vocabulary Plain language · No jargon

Escalation After 2 unresolved turns

Hard limits No pricing discussion · No legal claims

Authorized actions Lookup · Explain · Escalate

Unauthorized Refund · Account changes · Commitments

Every field employer-defined. Change live. Rollback instant.

Self-Service

You never have to call us to make a change.

Most enterprise software means a ticket, a wait, a vendor call, a deployment window. This doesn't work that way.

Live configuration

Change it in the spot

Add a feature, remove a feature, adjust a threshold, change what employees can see. Live. In the moment. No deployment cycle. No change request. You decide it needs to change — you change it.

Instant rollback

If you don't like it, undo it

Made a change and it's not working? You don't wait for the vendor to reverse it. You reverse it yourself, immediately. The previous state is always one step back.

Safe by design

The system already thought about it

Before any configuration change applies, the system has already considered every way that change could be misused or could break something downstream. You see the impact before it lands.

The Floor Principle

Built to your specifications.
Not ours.

The core is minimal by design — just enough to make everything above it possible. What goes above it is yours to define. A call center builds a call center. A robotics operation builds a robotics governance layer. A compliance team builds a compliance tool.

You're not buying a product with fixed features and a roadmap you have no say in. You're deploying a floor and building on top of it. Add what you need. Remove what you don't. The core doesn't break because you changed what sits on top of it.

That's what "floor, not ceiling" means at commercial scale.

What the floor provides

Authorization topology
Intelligence routing
Memory integrity gate
Configuration management
Audit trail

What you build on top

Response suggestion engine
Employee visibility layer
Training and onboarding flows
Monitoring scope and depth
Escalation and alert rules
Industry-specific compliance

Commercial licensing starts with a conversation.

Tell us what you're building on top of it. Licensing is scoped to the deployment — not a blanket fee for features you don't use.